Last updated: November 2025
This Privacy Policy explains how we collect, use and protect your personal information when you visit our website or place an order with LumoPaws.
By using this site, you agree to the collection and use of information in accordance with this policy.
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1. Who we are
LumoPaws is a small studio creating handmade, made-to-order wool-felt pet portraits, sculptures and figurines.
This website is hosted on Shopify, which provides us with the online e-commerce platform that allows us to sell our products to you.
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2. Information we collect
We collect the information you provide directly to us, for example:
• Your name
• Email address
• Shipping and billing address
• Phone number (if you choose to provide it)
• Order details and payment method (we do not see your full card number)
• Photos of your pet that you send to us for custom orders
• Messages you send through email, contact forms or social media
We also receive some information automatically when you visit our site, such as:
• IP address
• Device and browser type
• Pages visited and time spent on the site
• Cookies and similar tracking data (see section 5)
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3. How we use your information
We use your information to:
• Process and deliver your orders
• Communicate with you about your order, questions or customer support
• Create your custom artwork using the photos and details you provide
• Improve our website, services and customer experience
• Prevent fraud or misuse of our site
• Send marketing emails only if you have chosen to subscribe (you can unsubscribe at any time)
With your permission, we may also use photos of the finished artwork (and sometimes your pet’s photo) on our website or social media to show examples of our work. You can opt out at any time by contacting us.
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4. Sharing your information
We do not sell your personal information.
We share your information only with trusted third parties that help us run our business, for example:
• Shopify – to host our store and process your orders
• Payment providers (such as Shopify Payments, PayPal, credit-card processors) – to handle secure payments
• Shipping carriers – to deliver your order
• Email and marketing tools – to send order updates and newsletters (if you subscribe)
These providers only receive the information they need to perform their services and are not allowed to use it for other purposes.
We may also share information if required to do so by law or to protect our rights, property or safety.
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5. Cookies and tracking
Our website uses cookies and similar technologies to:
• Remember your preferences and cart
• Help the site function properly
• Understand how visitors use our website so we can improve it
• Show relevant content or offers
You can control or disable cookies through your browser settings, but some parts of the site may not work correctly if you do.
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6. Data retention
We keep your personal information for as long as necessary to:
• Complete your orders
• Provide customer support
• Meet legal, accounting or reporting requirements
Photos used for custom orders may be stored so we can refer to them in case of questions or re-orders. If you would like us to delete your photos after your order is finished, please contact us.
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7. Your rights
Depending on where you live, you may have the right to:
• Access the personal information we hold about you
• Correct or update your information
• Request that we delete some or all of your personal data
• Object to or restrict certain types of processing
• Withdraw your consent for marketing emails
To exercise any of these rights, please contact us using the details below. We may need to verify your identity before completing your request.
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8. Third-party links
Our website may contain links to other websites or services. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before providing any personal information.
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9. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. Your continued use of the site after changes are posted means you accept the updated policy.
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10. Contact us
If you have any questions about this Privacy Policy or how we handle your data, you can contact us at:
Email:lumopawsus@gmail.com